Shipping policy

Shipping

Wocuzajug
Tanja Marianne Amtmann
Ruhebettweg 9, 40210 Düsseldorf, Germany
Email: info@wocuzajug.store
Phone: +49 211 16090400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Adjustable bed bases

Remotes, retainer bars, legs and power kits ship by parcel; adjustable bases ship boxed and are heavy, and split-king sets ship as two heavy boxes. Delivery is kerbside: the carrier brings it to the nearest accessible door, not assembled — a base is heavy and assembly takes two or more people. Plug it into a suitable outlet, ideally through an RCD, keep the mechanism and pinch points clear, observe the weight capacity, and use a compatible flexible mattress with the retainer. Accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.