Refund policy

Returns & Refunds

Wocuzajug
Tanja Marianne Amtmann
Ruhebettweg 9, 40210 Düsseldorf, Germany
Email: info@wocuzajug.store
Phone: +49 211 16090400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@wocuzajug.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A base or accessory must be returned complete and in its original packaging; a base that has been assembled and used can still be returned if it is complete and undamaged, though a mattress used on it may affect resale. Unused items in original packaging may be returned within the statutory 14-day withdrawal period. Check the size, your bed frame or room, your mattress compatibility and the weight capacity before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Motors, massage units, remotes, batteries, legs and upholstery wear with use and are stocked as spares; remotes and backup batteries are consumables. Damage or a hazard from exceeding the stated weight capacity, from fingers, children or pets caught in the moving frame, from an incompatible or rigid mattress, or from use as a medical or care bed, is not a warranty defect — these are comfort furniture items, not medical devices, and the massage is for relaxation only.